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Standard Racking Warranty
Wine Cellar Innovations warrants its wine racking to be free from defects due to workmanship or material under normal use and service, for five (5) years from the initial ship date. If the product is defective due to workmanship or materials, Wine Cellar Innovations will, at its option, repair or replace the product free of charge. Any mechanical components utilized in the wine cellar, such as hinges or magnetic catches will have a one (1) year warranty.
This warranty sets forth Wine Cellar Innovations maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not Wine Cellar Innovations racking, Acts of God, and products subjected to conditions outside their design limitations.
Returns initiated by The Purchaser
Kit items may be returned to WCI by the customer for any reason, as long as: 1) the items have not been assembled, 2) they arrive back at WCI in a “like-new” condition, and 3) arrive back at WCI in the original packaging. Upon arrival, the items will be inspected for damage. A refund will be issued to The Purchaser for the amount of the merchandise less a 15% restocking fee less the amount to ship the item to the customer less the amount to ship the item back to WCI less the value of any damage that the item incurred while in the possession of the customer.
This return policy includes instances where The Purchaser inadvertently orders the wrong item in error and wishes to return it.
Returns due to WCI error
If a replacement must be made because the wrong item arrives due an error on WCI’s part (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt) WCI will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.
1.The Purchaser must contact WCI to inform them of the error that was made
2.A replacement will be sent to the customer within 24 hours
3.The Purchaser will be given an RMA# which must be written on the outside of the shipping box
4.Call Tags will be sent to the Purchaser to return the item at no cost
5.Instructions will be included with the Call Tags on how to return the item. This is called “Activating the Call Tag.”
6.The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping.
7.Conversely, The Purchaser may request that the replacement not be sent until the incorrect unit arrives back at WCI. This will eliminate issue #6 above…ensuring no cost will be incurred by the customer.
Returns due to damage caused by shipping to The Purchaser
The Purchaser has 10 calendar days to inspect the product for defects or damage and notify WCI. If notified within 10 calendar days, WCI will replace the damaged piece at no charge to the customer. Any damage not reported within 10 calendar days of receipt of the item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.
All other issues are covered under our limited warranty.
Cancellation Policy
You may cancel any kit order that is unstained and made of our stock woods without penalty as long as it is canceled before the order has shipped. If the order has already shipped then it will be subject to our kit return policy outlined above.
If your order has a stain or other finish then you will be subject to a 25% cancellation fee once the stain has been applied to the order. Upon contacting Wine Cellar Innovations we will review your order and access if the stain has already been applied to inform you of whether the cancellation fee will apply.
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